End user terms

3.1 Active agreement

Before you have a photo processed, we ask you in the Service to actively tick that you agree to these end user terms and to the processing of your photo. Without that agreement you cannot use the Service. We request that consent on behalf of the website.

3.2 Withdrawing consent

Your consent is freely given, specific and informed, and you can withdraw it at any time via the contact form, via the website, or by deleting your results. Withdrawal takes effect prospectively: processing that took place lawfully before withdrawal remains lawful. After withdrawal we delete your photos and visualisations.

3.3 Proof of consent

We record proof of your consent — the moment, the version of these end user terms and a technical identifier — because the website must be able to demonstrate that under Article 7(1) GDPR.

4.1 Eighteen years or older

The Service is intended exclusively for persons aged eighteen or older. This limit follows in part from the terms of the AI provider that generates the visualisation.

4.2 Minors

If you are under eighteen, do not use the Service and do not upload photos.

4.3 Deletion of minors' data

If we discover that we have processed data of a minor, we delete it as quickly as possible. Report this to us or to the website via the contact form.

5.1 Free use

Use of the Service is free for you. We are paid by the website.

5.2 No right of withdrawal

Because no paid distance contract is formed between you and FloorFiller, no right of withdrawal within the meaning of article 6:230o of the Dutch Civil Code applies to use of the Service. Your right to withdraw consent for data processing remains fully intact.

5.3 Changes and limitations

We may adjust, limit or discontinue the Service, and cap the number of visualisations per visitor or per period.

6.1 Ownership

The photo you upload remains yours. We do not become the owner.

6.2 Limited licence

You grant us a limited, revocable, non-transferable licence to receive, store, edit and pass on your photo to our AI provider, solely to create and make available the visualisation for you, and solely within the retention periods set out in the Privacy Policy.

6.3 What we do not do

• We do not use your photo to train or fine-tune AI models. Our AI provider likewise does not use the submitted input and generated output under the paid service we use to improve its products or models.
• We do not use your photo or visualisation for marketing, promotion, case studies, social media or press.
• We do not sell your photo or data to third parties.

6.4 What you warrant

By uploading you declare that:

• you are entitled to use the photo, for example because it is your own room or because you have the rights holder's consent;
• it does not show identifiable persons without their consent, and in no case identifiable children;
• the photo does not contain copyright-protected work of another, does not show special categories of personal data and is not unlawful, offensive or otherwise contrary to law.

6.5 Consequences

In the event of a clear and culpable breach of this warranty we may delete the photo and the visualisation, block your access and recover the resulting reasonable damage from you, insofar as mandatory consumer law permits.

7.1 No persons in photos

We expressly ask you to upload photos on which no persons are visible.

7.2 Face detection

As an additional safeguard, within our capabilities we apply automated detection to make identifiable faces unrecognisable, for example by blurring them, before the photo is further processed or displayed. We use that detection solely to edit images, not to identify persons, and do not store a biometric profile in doing so.

7.3 Duty of effort

This is expressly a duty of effort and not a guarantee. Automated detection is not fully reliable and may miss persons, for example in profile view, partial occlusion, reflection or poor lighting. Other identifiable details, such as licence plates, post, screens or personal items, are not detected. You remain responsible for what you upload.

7.4 Reporting or deletion

If you nevertheless see an identifiable person or other privacy-sensitive detail on a result, delete the image yourself via the results page, or report it via the contact form. We will then delete it as quickly as reasonably possible.

8.1 AI-generated content

The visualisation is created with generative artificial intelligence. We make that clear in the Service and, where technically possible, by marking the image or file metadata, in line with Article 50 of the AI Act (Regulation (EU) 2024/1689).

8.2 Indicative

The visualisation is a prediction of a model, not a photographic representation. Colour, sheen, structure, grain, laying pattern, joints, scale, perspective and lighting may differ in reality. The model can produce visible errors and artefacts.

8.3 Not advice

The visualisation is not structural, technical, safety, legal or purchase advice. It says nothing about suitability for your subfloor, moisture load, underfloor heating, wear resistance, fire safety, acoustic standards or installation method.

8.4 Do not base your purchase on it

Always ensure you have seen and assessed the physical product in your own room and under your own lighting before you buy. If the visualisation differs from the official product information of the website, the website's information is authoritative.

8.5 Not evidence

A visualisation is not evidence of the properties or quality of a product and cannot be invoked as such against FloorFiller, the website or a third party.

8.6 No automated decision-making

No automated decision-making with legal or similarly significant effect takes place within the meaning of Article 22 GDPR. The visualisation is not used to make decisions about you.

9.1 Right of use

We grant you a non-exclusive, free, personal and non-transferable right of use to view, store, download and share the visualisation with the website, with an adviser or with family and friends, in the context of your orientation on a floor.

9.2 Prohibited use

Without our prior written consent you may not use the visualisation to:

• exploit commercially, sell, licence or use in advertising;
• present as a photograph or as an exact representation of a product;
• use to mislead others, or edit in a way that casts FloorFiller or the website in a bad light;
• use as input for training or evaluating AI models;
• remove watermarks, provenance data or AI markings.

9.3 No transfer of rights

We do not transfer intellectual property rights in the visualisation to you and give no warranty that such rights subsist in the visualisation or that the image is free of third-party rights.

10.1 Name and email address

You can download the visualisation in high resolution and retrieve your earlier visualisations on a protected page on floorfiller.ai. For that we ask for your name and email address.

10.2 Visibility to the website

We provide this function on behalf of the website. If you leave those details, they also become visible to the website where you used the Service. That website determines itself whether and how it contacts you, on the basis of its own legal ground. We do not pass your details to other parties for marketing purposes.

10.3 Securing access

You are responsible for protecting access to your results page and for not sharing an access link with others.

10.4 Self-deletion

You can delete your visualisations yourself at any time via the results page. Deletion is final; we cannot restore a deleted image. Independently of that, all data is automatically deleted after the retention periods set out in the Privacy Policy expire.

10.5 Email

We may send you transactional email necessary for the service, such as a download link or an access link. You receive commercial email only from the website, and only where there is a valid legal ground for it.

13.1 Maximum liability

Insofar as permitted under mandatory law, our liability towards you is limited to direct damage, up to a maximum of € 500 per event or series of connected events.

13.2 Exclusions

We are not liable for:

• purchase decisions you make on the basis of a visualisation, and for the difference between the visualisation and the product delivered;
• the relationship between you and the website, including delivery, price, quality, warranty, installation and complaint handling;
• the way in which the website uses your data after receiving it from us;
• indirect damage, consequential damage, lost profit, missed savings or loss of data;
• damage due to temporary unavailability, delay or errors in the Service;
• damage caused by acts or omissions of external suppliers;
• damage because you uploaded a photo you were not entitled to use or on which persons were identifiable;
• damage due to loss or disclosure of an access link by you or by someone to whom you provided it;
• loss of a visualisation because you deleted it yourself or because the retention period has expired.

13.3 Exceptions

The limitations in this section do not apply in the event of intent or deliberate recklessness on the part of FloorFiller, in the event of death or personal injury, in the event of liability under product liability law, and not insofar as mandatory consumer law precludes limitation.

13.4 Reporting damage

Report damage as soon as possible after discovery in writing via the contact form, so that we can investigate and remedy it where possible. Statutory limitation periods continue to apply.

16.1 Complaints

If your complaint concerns the product or the website, please contact the website. If it concerns the operation of the Service, contact us via the contact form. We confirm receipt within two working days and aim to handle your complaint substantively within thirty days.

16.2 ODR

As a consumer you may also submit a dispute via the European ODR platform: https://ec.europa.eu/consumers/odr

16.3 Applicable law

Dutch law applies. If you live as a consumer in another EU country, you retain the protection of the mandatory provisions of your country of residence.

16.4 Court

Disputes are submitted to the competent Dutch court. As a consumer you may always submit a dispute to the court of your place of residence.